MEET SERVICE BOB

Handle Customer Enquiries on Autopilot

Train your AI employee on your most common member FAQs and let it handle routine service requests automatically. Free up your front-of-house and customer care teams for meaningful conversations while keeping members supported 24/7.

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WHY HIRE SERVICE BOB?

24/7
Always available
85%
FAQ resolution rate
3s
Average response time
95%
Member satisfaction

5X lead engagement

<60s SPEES TO LEAD

73% CONVERSION TO TOURS OR CALLS

100+ OPERATOR REviews

How ServiceBOB Handles Your Member Support

Train once, handle thousands. Service BOB learns your club FAQs, membership rules, and support processes, managing routine enquiries while your team focuses on the personal touch that keeps members loyal.

SMART TRAINING

Upload FAQs, membership terms, class schedules, and front-desk scripts. ServiceBOB learns your tone, policies, and approach.

INSTANT RECOGNITION

Understands questions about memberships, bookings, cancellations, or facilities — even when phrased differently.

SEAMLESS HANDOFF

Escalates complex or sensitive issues to your staff with full context, so members never feel like they’re starting over.

SERVICE BOB'S Support Superpowers

FAQ Recognition
Instant answers for memberships, opening hours, classes, swim timetables, or facilities.
24/7 Availability
Always on, never tired, never slow.
Multi-Channel Support
Chat, email, WhatsApp, and social — wherever your members are.
Instant Responses
Replies in seconds for consistently smooth experiences.
Consistent Accuracy
Delivers policy-aligned answers with your brand voice.
Smart Escalation
Flags complex cases like refunds or complaints with context included.

Transform Your Member Support

Reduce Staff Workload
Automate up to 80% of common enquiries and cut queues and inbox volume.
Improve Response Times
Fast answers mean happier members.
Scale Without Extra Hiring
Grow membership without increasing headcount.
Focus on Human Moments
Let your team spend time on the interactions that matter.
Consistent Experience
Every member receives the same friendly, accurate support.
Global Coverage
Support clubs across multiple locations and time zones.
Embedded in Your App
Drop Service BOB inside your club’s app or portal so members can self-serve instantly.

Stop Drowning in Member Enquiries

Let Service BOB handle repetitive questions so your staff can focus on relationships, experiences, and retention. Members get instant answers. Your team gets their sanity back.

Smart, adaptable and always improving.
Your ideal employee, built for active communities.

Talk to Our AI Rep

ServiceBOB Blueprint for Success

DETECT
REQUEST

Instantly understands member messages across chat, email, phone, and social.

ANALYSE &
RESPOND

Uses your FAQs and policies to deliver accurate, friendly replies.

ESCALATE
WHEN NEEDED

Passes issues to staff with full context.

UPDATE
RECORDS

Logs interactions, updates CRM or booking notes, and maintains accurate satisfaction data.

Supported Use Cases

General enquiry handling
Membership queries
Class and booking questions
Cancellations and freeze requests
Facilities information
Signposting users to online joining or self-service options