Upload your organisation’s knowledge and watch your AI employee become an expert in your services, programmes and member needs. No technical skills required. Just simple tools that help your team and your technology work together to support active, thriving communities.
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Choose the method that works best for your operation.
Upload PDFs, Word docs, text and CSV files containing your membership details, pricing, policies, class information, health-referral processes, or internal procedures.
Supports: PDF, DOCX, TXT, CSV
Teach your AI employee through natural conversation. Share nuance, tone, and real-world scenarios so it understands how your team communicates with members.
Import your existing FAQs or the common questions members and customers ask every day.
Copy & paste friendly
Best practices to get the most out of your AI employee.
Begin by uploading the foundational information that reflects who you are and how you support your community:
- Service and programme descriptions
- Pricing, memberships, and packages
- Your organisation’s purpose, values and identity
- Target customer or member profiles
This content helps your AI employee embody your tone, culture and active wellbeing mission from day one.
Define what your AI employee should and shouldn’t do. This keeps communication consistent, ensures professionalism, and supports your team in the right moments.
- What to answer vs. when to escalate
- Limits on promises, discounts or commitments
- Clear handoff rules to human staff
- Operational policies, procedures and safety guidelines
This creates AI that empowers your team — not competes with it.
Your AI employee learns continuously. Regular updates ensure it always reflect your business accurately, supports your evolving member needs, and stays aligned with seasonal trends.
- Update pricing, timetables and promotions
- Add new services, programmes or referral pathways
- Include seasonal or campaign-specific information
- Review and refine responses monthly
The more kept up to date your AI is, the more impact it delivers to your members and your team.
From evaluation to ongoing partnership, our process is designed to support your mission:
helping more people move, feel better and thrive — with technology that strengthens human connection, not replaces it.
If you'd like, I can also create a visual timeline graphic, a homepage-friendly shortened version, or an animated version for presentations.
